Terms of service

These terms govern your use of the ReformerRoster website and of the ReformerRoster booking service, published by MLJ, SASU. Last updated September 4, 2026.

Acceptance

By opening an account, by using the service, or by sending a request through the form on this site, you accept these terms on behalf of the studio you represent. If you do not accept them, do not use the service. Where a signed order form or a written agreement between your studio and MLJ, SASU says something different, that document takes precedence over these terms for the points it covers.

The service

ReformerRoster is a web based class booking and scheduling service for Pilates studios. It holds an inventory of your bookable apparatus, calculates class capacity from that inventory rather than from a typed number, assigns a specific unit to each booked client, operates a waitlist that releases and reassigns spots when a client cancels, and coordinates instructor substitution across the formats each teacher is qualified to lead. It also records client clearance notes, package balances, attendance history, apparatus maintenance entries and fill rate reporting. The service is delivered over the public internet through a browser and is used by studio staff and, for booking and cancellation, by your clients.

Accounts and eligibility

You must be at least eighteen years old and authorized to act for your studio. You are responsible for the accuracy of the account details you give us, for the actions taken by the staff accounts you create, and for keeping credentials confidential. Tell us promptly at jimenezjulien42@gmail.com if you believe an account has been used without permission. We may suspend an account where we reasonably believe it is being used unlawfully or in a way that endangers the service for other studios.

Acceptable use

You agree not to reverse engineer, copy or resell the service, not to use it to send unsolicited commercial messages to people who have not chosen to hear from your studio, not to upload malicious code, not to attempt to access another studio's data, and not to place unreasonable automated load on the platform. You are responsible for the lawfulness of the client data you enter, including any health related note you choose to record against a client, and for holding the consent that recording it requires under the law that applies to you.

Subscription and billing

Plans are One Studio at $59 per month, Studio Plus at $119 per month and Two Studios at $239 per month, in United States dollars. Prices exclude any sales tax or VAT that may apply. Subscriptions are billed monthly in advance from the day you activate a plan, and they renew automatically each month until you cancel. If you change plan mid month, we prorate the difference on the next invoice rather than charging you twice. If a payment fails, we retry and contact you before any interruption of service. Prices may change with at least thirty days of notice, and a change never applies to a period you have already paid for.

Cancellation

You may cancel at any time from the billing screen in your account or by writing to us. Cancellation takes effect at the end of the current billing month, and your access continues until then. We do not refund a partial month unless a fault of ours prevented you from using the service for a material part of it. Before you leave, you can export your clients, packages, attendance history and outstanding waitlist entries. We keep the account readable for thirty days after cancellation so that you can retrieve anything you missed, and then we delete it.

Your data

Your client records, schedules, package balances, attendance history and maintenance logs remain yours. We process them only to operate the service for you, to provide support you ask for, and to produce anonymized aggregate statistics that never identify a studio, an instructor or a client. We do not sell your data and we do not market to your clients. Export is available at any time in CSV format without asking us first.

Availability

We aim to keep the service available at all times, and we schedule maintenance outside the early morning and evening blocks when studios teach. We do not promise uninterrupted operation, and access may be interrupted by faults, by third party outages or by circumstances beyond our reasonable control. We publish incident information in the app and by email when an interruption affects bookings.

Warranty disclaimer

The service is provided as it stands and as available. To the maximum extent the law permits, we disclaim implied warranties of merchantability, fitness for a particular purpose and non infringement. ReformerRoster is scheduling software, not medical, legal, tax or insurance advice, and it does not replace your professional judgment about whether a client is suited to a class or an apparatus.

Limitation of liability

To the extent the law permits, our total liability arising out of or relating to the service in any twelve month period is limited to the fees you paid us in the twelve months before the event giving rise to the claim. We are not liable for indirect or consequential loss, including lost class revenue, lost goodwill or the cost of substitute software. Nothing here limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence.

Indemnity

You agree to indemnify MLJ, SASU against claims, damages and reasonable costs arising from your unlawful use of the service, from client data you entered without the consent the law required, or from your breach of these terms.

Changes to these terms

We may update these terms as the product and the law change. We post the new version here with a new date, and for material changes we notify account holders by email at least thirty days before they take effect. Continuing to use the service after that date means you accept the updated terms. If you do not accept them, cancel before they take effect and we will refund any prepaid period you cannot use.

Governing law and contact

These terms are governed by French law, and the competent courts of Paris, France have jurisdiction over any dispute, without removing any mandatory protection available to you where you live. Publisher details are on the legal notice, data handling is described in the privacy policy, and questions go to jimenezjulien42@gmail.com.